Therapy Policies

All deposits are non-refundable, which aligns with our deposit policies to ensure client respect. If a service is rescheduled to a different date within 24 hours of your original appointment, your deposit will no longer be valid, and an additional deposit will be required for the new date. However, if the service is rescheduled for the same day but at a different time, the deposit will still remain valid, as same day deposits are applicable for same day appointments. We also offer egift cards and various payment options to enhance your experience while adhering to proper therapy etiquette.

Our business operates primarily by appointment only, and we ask for client respect by allowing a 10-minute grace period after your scheduled time. If a client is running late and does not notify us, the appointment will be automatically cancelled after 10 minutes, which also results in a loss of the deposit due to our deposit policies. We encourage clients to consider our payment options, including egift cards, to make the process smoother. Remember to adhere to therapy etiquette to ensure a positive experience for everyone.

If a client decides to stop the session early for any reason, the full appointment duration must still be paid for, as a matter of client respect and adherence to our deposit policies. For example, if a client schedules a 1-hour massage and has to leave 35 minutes in, the full reserved hour is still to be paid for. We encourage clients to be aware of our payment options and appreciate understanding therapy etiquette, including the use of egift cards when applicable.

We have a no extra guest policy in place to ensure client respect during sessions. Unless a caretaker is absolutely needed, we do not allow extra guests to wait in the lobby or accompany the client receiving the service for an extended period of time. This is essential for maintaining therapy etiquette, as loud ringers, phone activity, and conversations can be disruptive. We also want to remind you of our deposit policies and various payment options, including egift cards, which can streamline your experience.

We ask that you be mindful of other clients and demonstrate client respect by using your inside voice. Additionally, please keep your phone silenced or on vibrate to ensure a peaceful environment for those trying to relax. Avoid watching videos or playing music loudly on your phone to maintain therapy etiquette. 

If you need to step out of your assigned room to use the restroom, we kindly request that you do not slam the doors or shut them loudly. This consideration helps us uphold a tranquil atmosphere for all clients. For any inquiries related to deposit policies or payment options, feel free to ask our staff. Also, remember that we offer egift cards as a convenient payment method.

We maintain a strict policy of client respect and have a zero tolerance for inappropriate questions or comments directed at our staff. Please refrain from asking personal questions that do not pertain to our services or your therapy session, as this may make the therapist feel uncomfortable. Remember to familiarize yourself with our deposit policies and available payment options, and feel free to inquire about egift cards for your convenience. Practicing proper therapy etiquette is essential for a positive experience.

Our business respects our clients by offering various payment options, including card payments, cash, Apple Pay, Samsung Pay, Cash App, or Zelle. Please note that we charge a 3% fee for all card transactions. To align with our deposit policies and ensure smooth transactions, we will no longer provide change for $50 and $100 bills. If you choose to pay with cash, we recommend using bills of $20 and under. Additionally, we also accept egift cards as a payment method, reinforcing our commitment to therapy etiquette.

Please be aware that our eGift cards expire after 3 months of inactivity, aligning with our deposit policies and ensuring client respect and therapy etiquette in all payment options.

In line with our client respect and therapy etiquette, any forgotten items left by the client will be recovered and kept safe until the item is claimed. To ensure adherence to our deposit policies, proof of ownership will be required for retrieval. We also offer various payment options, including egift cards, for your convenience.