OUR POLICIES

 All Deposits are non-refundable. If a service is rescheduled for a different date within 24 hours of your original appointment, your deposit will no longer be valid. An additional deposit will be needed for the different date. If the service is rescheduled for the same day but at a different time the deposit will still be valid. (Same day deposits are valid for same day appointments.)

Our business is typically by appointment only, We allow a 10 minute grace period after your set appointment time. If the client is running late to their appointment and does not notify us, the appointment will be automatically cancelled after 10 minutes, also resulting in a loss of deposit. 

If a client decides to stop the session early for any reason - the full appointment duration is still to be paid for. 

(Example): If a client schedules a 1 hour massage and has to leave 35 minutes in, the full reserved hour is still to be paid for.

We have a no extra guest policy. Unless a caretaker Is absolutely needed - We do not allow extra guests to wait in the lobby, or accompany the client receiving the service for an extended period of time - unless it is absolutely necessary.  

Reasons being loud ringers, loud phone activity, loud talking, and entering/exiting the lobby etc. 

We ask that you be mindful of other clients and use your inside voice. Also, please keep your phone silenced or on vibrate to respect other clients who are trying to relax. Please do not watch videos or play music on your phone loudly.  

If you step out of your assigned room to use the restroom we ask that you please do not slam the doors or shut them loudly. 

We have a zero tolerance for inappropriate questions or comments to our staff. Please do not ask our staff personal questions that do not involve our services or your therapy session. As this may make the therapist feel uncomfortable. 

Our business accepts card payments, Cash, Apple Pay, Samsung Pay, Cash App, or Zelle as forms of payments. 

- We charge a 3% fee for all card transactions. 

- We will no longer be giving out change for $50 & $100 bills. If you are paying cash, bills of $20 and under are recommended. 

EGIFT CARDS EXPIRE AFTER 3 MONTHS OF INACTIVITY. 

Any forgotten items left by the client will be recovered and kept safe until the item is claimed. Proof of ownership will be required.